"Non-judgmental listening is about giving the speaker an opportunity to talk through their problems, it is not about telling them what to do or what not to do. Allow them the chance to work through the problem themselves in an accepting environment."

“I think the ‘good enough’ relationship is one in which you get treated with respect and love and affection, and those are the essential ingredients.” 

"Empathy has no script. There is no right way or wrong way to do it. It’s simply listening, holding space, withholding judgment, emotionally connecting, and communicating that incredibly healing message of ‘You’re not alone.’"

“The whole trouble lies in that people think that there are conditions excluding the necessity of love in their intercourse with man, but such conditions do not exist. Things may be treated without love; one may chop wood, make bricks, forge iron without love, but one can no more deal with people without love than one can handle bees without care.”